This document has been produced as part of the business activities of Camille Diemert, sole proprietorship (EI entreprise individuelle), domiciled at 57 avenue Albert Thomas, 47500 Fumel, France, registered with SIRET 91072818700014.
Here are some definitions of terms used in the context of this business:
User: any person who uses the website to view or browse it.
Client: persons who use the services of the service provider.
Service: professional services provided by Camille Diemert.
Service provider: refers to Camille Diemert in their professional capacity.
Consumer: any natural person who acts for purposes that do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activity;
Non-professional: any legal entity that does not act for professional purposes;
Professional: any natural or legal person, public or private, who acts for purposes within the scope of their commercial, industrial, craft, liberal or agricultural activity, including when acting on behalf of or for another professional;
Goods with digital elements: any tangible movable property that incorporates digital content or a digital service or is interconnected with such content or service in such a way that the absence of that digital content or digital service would prevent the goods from fulfilling their functions;
Digital content: data produced and supplied in digital form;
Digital service: a service enabling the consumer to create, process, store, or access data in digital form, or a service enabling the sharing or other interaction with data in digital form that is uploaded or created by the consumer or other users of that service;
Durable medium: any instrument enabling the consumer or the professional to store information addressed to them personally in order to be able to refer to it at a later date for a period of time appropriate to the purposes for which the information is intended and which allows the stored information to be reproduced identically;
Personal data: personal data as defined in Article 4(1) of Regulation (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data;
Commercial practice: any act, omission, conduct, approach, or commercial communication, including advertising and marketing, by a professional, directly related to the promotion, sale, or supply of a good or service, or relating to rights and obligations.
Article 1. Preliminary information
All professionals are required to comply with the preliminary information obligation. These general terms and conditions of sale include the mandatory information provided for in Articles R111-1 et seq. of the French Consumer Code.
The general terms and conditions of sale described below detail the rights and obligations of the service provider Camille Diemert and its customers.
All users of this website are required to regularly consult the general terms and conditions of sale and to read them before making any payment. This document constitutes a membership contract and is binding on the customer and the service provider once accepted.
The law applicable to these general terms and conditions of sale is French law, exclusively, to the exclusion of any other foreign element that may give rise to a conflict of laws or international jurisdiction. Only French courts shall have jurisdiction in the event of a dispute.
In order to access the Service Provider’s free and paid services, you must have full legal capacity: you must be a natural person or represent a legal entity, be of legal age (over 18) at the time of signing the contract, and not be subject to total or partial incapacity.
The customer certifies, by their presence, that they have the appropriate electronic equipment to use the Service Provider’s services, namely: a computer, a mouse, a camera, a microphone, headphones, a high-speed internet connection, a high-performance application such as Google Chrome, and an active bank card.
In order to modify or update their customer account or sensitive data, the Service Provider may request confirmation of identity in the most appropriate form.
If a breach of the capacity or prerequisite requirements is observed, the customer or user will have their access withdrawn until the situation is rectified. It is therefore essential that the customer or user carefully fill in the fields concerning their personal data.
Article 2. Independence of clauses and parties
All clauses in these general terms and conditions of sale are independent of each other: the invalidity of one clause does not affect the others, which continue to have full effect. The invalidity of one of the clauses cannot threaten the survival of the membership contract between the parties.
The parties agree to maintain their independence and acknowledge that this partnership does not constitute an employment contract, a partnership agreement, or a shareholders’ agreement. This professional collaboration does not constitute a merger, demerger, or the creation of a new form of company. The partners shall not acquire any securities, shares, or equity interests in their respective companies on the basis of this contractual commitment, unless otherwise agreed between the parties.
Article 3. Services
The services offered by the service provider are in the field of illustration and surface pattern design. These services are offered on the website CAMILLE ILLUSTRATIONS https://camilleillustrations.fr/ :
Offer 1: illustrations for professionals (packaging, communication, publishing)
Offer 2: illustration licensing for professionals
If necessary, the service provider reserves the right to modify the content of the services, applying specific terms and conditions, in order to best meet the customer’s needs.
The program presentation sheets are provided for information purposes only.
The service provider may decide to freely modify its offers and services in the future.
It is always possible to request customized terms and conditions from the service provider. These may be agreed between the customer and the service provider, but must be validated by a quote and a signed contract within the time frame agreed between the parties.
In the event of a dual commitment made by the customer to the service provider, the specific provisions shall prevail over the general provisions of this document.
Article 4. Duration and frequency
The services offered by the service provider have an average duration of:
3 months for offer 1
12 months for offer 2
This is an estimate that may be adjusted in line with actual circumstances during the course of the service provision.
The service provider’s business activity is based on the following weekly schedule:
Monday: 9 a.m.-15 p.m.
Tuesday: 9 a.m.-15 p.m.
Wednesday: 9 a.m.-15 p.m.
Thursday: 9 a.m.-15 p.m.
Outside these hours, it is not possible to contact the service provider or make an appointment.
The service provider estimates that requests will be processed within 72 business hours.
The service provider does not accept any urgent assignments.
Article 5. Reservation and order
To confirm your desire to use the service provider’s services, a request must be made via the website, email, or social media in order to be considered. The second step is to schedule an introductory call to determine the needs and expectations of each person interested in the service provider’s services.
The service provider then takes the time to carefully review the requests and reserves the right to refuse to work with a client if the issues encountered are not compatible with its missions, or if legitimate reasons are invoked, in accordance with Article L121-11 of the French Consumer Code.
Before making a purchase or placing an order, the customer is required to ensure that the product or service subscribed to fully corresponds to their request. If they notice any irregularity, they must delete, modify, or cancel it before placing the order. All orders are firm and final and constitute a contractual commitment. When placing an order:
The customer must select the items in their basket and/or confirm the items on the sales page.
They must proceed to the payment page, having first read and accepted the general terms and conditions of sale.
They will make the payment using two-factor authentication or via a third-party payment provider.
After the order is received, the customer will get an automatic email with access links or info about the order’s shipment. It’s super important for the customer to check that the info matches the order they placed.
Article 6. Pricing policy
To access the service provider’s services, payment must be made in accordance with the prices indicated when the request is confirmed on the website.
In all cases, 30% of the service fee will be retained as a non-refundable deposit.
The means of payment accepted by the service provider are credit cards and bank transfers. No payment in installments is authorized, unless expressly agreed by the service provider. The amount corresponding to the amount due for the service remains payable on the date of the request, upon receipt of the invoice.
The service provider is exempt from VAT pursuant to Articles 151 and 293 B of the General Tax Code. The service provider reserves the right to modify its rates at any time.
Unpaid bills will immediately result in the suspension of access to the service provider’s services and programs for the customer in question. Rejection fees will be borne in full by the customer. The login account may also be suspended or deleted.
The rates offered as part of discounts and promotions are defined or granted by the service provider within a specified period. No discount or advance payment will be granted in the event of early payment. Late payment penalties are equal to three times the legal interest rate in force.
The amount of compensation for recovery costs is €40 excluding tax for professionals.
Article 7. Performance of the service
The services offered are provided remotely, based on the information provided and carried out within the deadlines agreed between the parties. To ensure the smooth running of the service, the parties will communicate by text message, email, telephone, or social media to discuss specific points.
The following means of communication will be used for meetings between the parties:
Telephone calls
Video conferencing
Social media
In the case of a video conference, the service provider will send a link to the client no later than two hours before the scheduled meeting.
The sessions require prior preparation by the client, who must gather the necessary information. Those are essential for the proper performance of the service provider’s tasks.
After the session, the client may request a written report summarizing what has been done, what is in progress, and the objectives that remain to be achieved within the framework of this program.
Article 8. Respective obligations
The service provider is subject to an obligation of means in the performance of its services, in accordance with common contract law.
The service provider undertakes to use all necessary means to meet the needs for which it has been requested by its clients.
The client undertakes to communicate intelligently and to provide precise details of their expectations in order to best guide the service provider in the performance of its tasks.
The client undertakes to pay the amount due for the service reserved.
The client undertakes not to disclose the access codes to the service provider’s programs and services, under penalty of suspension and revocation of their access rights, and payment of damages.
Article 9. Limitations of liability
In the event of force majeure or following an unforeseeable event, the service provider shall not be held liable to customers. Customers shall be informed, by any means, of the consequences of such events. Force majeure is understood to be an external, unforeseeable, and unavoidable event.
The service provider shall not be held liable in the event of force majeure, or gross negligence or intentional misconduct on the part of the customer in the context of the performance of the service.
Article 10. Personal data
The service provider undertakes to process its customers’ personal data for professional purposes and for the tasks specified in the contract.
The client has the right to access, rectify, transfer, and erase their data, or to restrict its processing, in accordance with the amended French Data Protection Act of January 6, 1978, and European Regulation No. 2016/679/EU of April 27, 2016 (applicable from May 25, 2018). Any complaints in this regard should preferably be made directly to the service provider in order to find a suitable solution.
In the event of a dispute, the customer is free to report it to the CNIL (French Data Protection Authority), providing the legal information in their possession regarding the identity of the service provider, as stated in the Preamble to these general terms and conditions of sale.
The retention and use of personal data may not exceed three years from the date on which it was first obtained.
Please consult the privacy policy provided for this purpose, available on the website https://camilleillustrations.fr/privacy-policy/
Article 11. Intellectual property
This clause is drafted in strict accordance with the Intellectual Property Code. The elements provided by the service provider in the course of its assignments remain its intellectual property. All rights of reproduction, modification, and distribution are reserved. Reproduction, in whole or in part, may not be carried out without the express consent of the service provider. All work and communication media (paper, digital, electronic, oral, etc.) remain the intellectual property and copyright of the service provider.
The client undertakes not to use, transmit, or reproduce all or part of these documents for the purpose of organizing or performing services related or similar to the service provider’s activity.
The client is strictly prohibited from donating or reselling the work materials delivered by the service provider, under penalty of legal proceedings.
Article 12. Discretion and confidentiality
The parties mutually agree to respect a policy of confidentiality and professional discretion in the context of this collaboration, and may not provide private or non-public information concerning the other party.
In the event of a dispute, the parties remain bound by this obligation of professional secrecy and discretion, and shall be in breach of this contract if they make public statements that are likely to cause harm to the other party involved.
Article 13. Withdrawal period
In order to benefit immediately from the services offered, the customer expressly waives their right of withdrawal, as provided for in the Consumer Code. In accordance with these legal provisions, the customer will not be able to benefit from the 14-day withdrawal period if they wish to start the service as soon as the reservation is made.
By accepting these general terms and conditions of sale, the customer acknowledges that express waiver is the only condition for benefiting from the services offered by the service provider before the expiry of the legal 14-day withdrawal period for distance agreements.
The customer’s express waiver is also mandatory in order to benefit from audio or video recording services or computer software when they have been unsealed by the consumer after delivery, in accordance with the Consumer Code, as set out in Article L221-28.
Article 14. Customer feedback
In order to improve the services offered, the service provider may ask customers for statistical feedback on its services for professional purposes (on its communication media, to produce a commercial analysis report on its practices, etc.).
The service provider may contact the customer after a service has been provided to ask them to complete a customer satisfaction questionnaire, which will be used solely for professional purposes and in accordance with the personal data protection policy set out in this document.
The service provider may distribute video and audio testimonials and excerpts from conversations with the customer in order to promote its online activity, without disclosing any personal data that could identify the customer, unless the customer has given their express consent.
In accordance with Article 9 of the Civil Code, all customers have the right to protection of their image, including their voice, and their privacy. The use of photographs, audio recordings, and videos concerning them must be subject to a written transfer of image rights. The transfer of image rights granted by the customer is valid for 10 years from the date of written authorization.
The image rights transferred apply to all written, audio, and video media necessary to promote the services provided by the service provider, to produce advertising or marketing content, on any medium of any kind. The use of media covered by image rights is restricted to the European Union.
Article 15. Disputes
For complaints
In the event of a dispute between the service provider and one of its clients, the latter must submit a written complaint. The service provider has two weeks to respond in writing. If no solution proposed is acceptable to the client, the parties will endeavor to find a favorable, amicable solution before any legal proceedings.
The European Commission provides an online dispute resolution (ODR) platform. This platform is available at http://ec.europa.eu/consumers/odr/. The customer always has the option of contacting the European Commission’s arbitration board. The parties are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
For termination
To terminate the contract, the party initiating the request must notify the other party in writing, by email or post, and give one month’s notice from the date of receipt of the termination letter.
If this is done within a shorter period, an additional penalty of 15% of the total amount provided for in the service provision will be payable by the requesting party. If the request comes from the customer, this penalty is in addition to the amount already received by the service provider for its services.
For contractual disputes
In the event of a dispute, professional clients undertake to seek an amicable settlement before taking any legal action. The services offered on the Camille Illustrations website are not intended for individual customers.
In all such cases, disputes and litigation must remain strictly confidential and may not be the subject of a media crisis caused by either party.
In the event of a dispute, and in the absence of an amicable solution, the competent court shall be that of the jurisdiction of the Service Provider’s Court of Appeal, unless otherwise provided by law.
Article 16. Maintenance and hypertext links
The hypertext links on the website may refer to third-party websites, content, or documents. Under no circumstances can the service provider be held liable for the content or creator of these hypertext links.
The website is available 24 hours a day, without restriction. For reasons of IT updates or internal issues, it may be unavailable for a given period.
In this case, the service provider undertakes to take action to restore its proper functioning. However, it cannot be held liable if the links, access, and spaces remain inaccessible. In this regard, no compensation or financial compensation will be paid by the service provider or its subcontractors.
Last updated: January 3, 2026